Returns & Refunds

Last updated: September 4, 2026

Return or exchange requests must be submitted within 48 hours of receiving your order.
Items must be unused, unwashed, and in their original condition with all tags attached.
Items that have been worn, washed, damaged by the customer, or altered in any way are not eligible for return or exchange.
Sale, discounted, or promotional items are final sale and cannot be returned or exchanged unless they are damaged or incorrect.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.
Provide your order number, a description of the issue, and clear photos of the item.
We will arrange a replacement, exchange, or refund at no additional cost to you.
Claims submitted after 48 hours of delivery may not be accepted.

Size exchanges are available subject to stock availability.
Requests must be made within 48 hours of receiving your order.
The item must be in original, unused condition with tags attached.
If the requested size is out of stock, we will offer a store credit or alternative solution.

As we operate on a Cash on Delivery (COD) basis, refunds are processed via bank transfer or store credit.
Please provide your bank account details when initiating a return.
Refunds are processed within 5–7 business days after the returned item has been received and inspected.
Shipping charges are non-refundable unless the return is due to a damaged or incorrect item.

Contact us via WhatsApp or email through our website at sayabay.com within 48 hours of delivery.
Include your order number, the item(s) you wish to return or exchange, and the reason for your request.
Attach clear photos of the item if it is damaged or incorrect.
Our team will respond within 24 hours on business days and guide you through the next steps.
Do not ship any item back without receiving confirmation and instructions from our team first.