Delivery & Returns

Delivery & Returns

🚚 Delivery

Processing & Dispatch

  • Orders are processed within 1–2 business days of placement.
  • You will receive a confirmation via WhatsApp or email once your order is dispatched.
  • Orders are not processed on Sundays or public holidays.

Delivery Timeframes

  • Standard delivery within Pakistan takes 3–7 business days depending on your location.
  • Deliveries to major cities (Karachi, Lahore, Islamabad) are typically faster.
  • Remote or rural areas may require additional time.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location.
  • All applicable charges are clearly displayed before you confirm your order.

Order Tracking

  • A tracking number will be shared with you via WhatsApp or email once your order is dispatched.
  • You can use this number to monitor your delivery status directly with the courier.

Delivery Delays

  • SayaBay is not responsible for delays caused by courier services or circumstances beyond our control.
  • If your order is significantly delayed, please contact us at sayabay.com and we will assist you promptly.

🔄 Returns & Exchanges

Eligibility

  • Return or exchange requests must be raised within 48 hours of delivery.
  • Items must be unused, unwashed, and in original condition with all tags attached.
  • Items that have been worn, washed, or altered are not eligible for return or exchange.
  • Sale and discounted items are final sale and not eligible for return or exchange unless damaged or incorrect.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
  • Provide your order number, a clear description of the issue, and photos of the item.
  • We will arrange a replacement or resolution at no additional cost to you.

Size Exchanges

  • Size exchanges are available subject to stock availability.
  • Please contact us within 48 hours of delivery to request a size exchange.
  • If the requested size is unavailable, we will offer an alternative or store credit.

How to Initiate a Return or Exchange

  • Contact us via WhatsApp or email through our website at sayabay.com.
  • Include your order number, the item(s) you wish to return or exchange, and the reason.
  • Attach clear photos of the item if it is damaged or incorrect.
  • Our team will respond within 24 hours on business days to guide you through the next steps.

Refunds (COD Orders)

  • Since we operate primarily on Cash on Delivery (COD), refunds for returned items are processed via bank transfer or store credit.
  • Please provide your bank account details when initiating a return.
  • Refunds are processed within 5–7 business days of the returned item being received and inspected.

📞 Need Help?

  • For any delivery or returns queries, contact us through our website at sayabay.com.
  • Our support team is available Monday to Saturday, 09:00 AM – 5:00 PM PKT.
  • We aim to respond to all inquiries within 24 hours on business days.